Refund and Returns Policy

Returns and exchanges are accepted within 30 calendar days of delivery.

Eligibility

  • Return requests must be submitted via email within 30 days of receipt
  • Items must be unused, in resalable condition, and returned with original packaging
  • Returns submitted without prior approval will be declined

Return Types

A. Damaged, Defective, or Incorrect Items

  • We provide a prepaid return label
  • A full refund or replacement will be issued after inspection

B. Voluntary Returns (e.g. dropped class, accidental order)

  • Customer is responsible for return shipping
  • A 15% restocking fee applies
  • Trackable return service is strongly recommended

Refunds

  • Refunds are issued within 3 business days after inspection
  • Refunds are returned to the original method of payment

Non-Accepted Returns

  • Items that show signs of use
  • Returns initiated without prior authorization
  • Returns sent after 30 days

Contact Information
Email: [email protected]
Phone: +1 (928) 718-0893
Address: 512 Dudley Ave, Georgetown, KY 40324

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST

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