Returns and exchanges are accepted within 30 calendar days of delivery.
Eligibility
- Return requests must be submitted via email within 30 days of receipt
- Items must be unused, in resalable condition, and returned with original packaging
- Returns submitted without prior approval will be declined
Return Types
A. Damaged, Defective, or Incorrect Items
- We provide a prepaid return label
- A full refund or replacement will be issued after inspection
B. Voluntary Returns (e.g. dropped class, accidental order)
- Customer is responsible for return shipping
- A 15% restocking fee applies
- Trackable return service is strongly recommended
Refunds
- Refunds are issued within 3 business days after inspection
- Refunds are returned to the original method of payment
Non-Accepted Returns
- Items that show signs of use
- Returns initiated without prior authorization
- Returns sent after 30 days
Contact Information
Email: support@nancysbooks.com
Phone: +1 (928) 718-0893
Address: 512 Dudley Ave, Georgetown, KY 40324
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST